Wisdom from 40 years of coaching, counseling, consulting and self-development is packed into the pages of this little book. Business leaders, pastors and non-profit leaders, educators, couples and parents will improve their capacity to lead and develop self and teams. Even if you are not relationally gifted, you can be a master of communication and conflict management. Learn to craft a confrontation, set the stage, and complete a disciplinary action that motivates, and preserves respect and loyalty. Practice the listening tools of E.V.E. with C.L.A.P.S. and confidently manage the most volatile situations. Develop your teams to maximize morale, loyalty, efficiency and productivity. Train them to use these tools to increase harmony and unity.