To effectively and successfully deal with conflict, you must understand that everyone has a perspective and agenda. You must listen to and learn from them to be heard yourself. To change another's perspective, you must change their thinking, and you cannot do that if you don't have credibility with them. Understanding them is the first step toward that.
M. W. Rollins uses his decades of experiences as a law enforcement officer and minister to help readers of
Time Lines: Conflict Resolution Before Conflict Happens
deal with and manage conflict and adjust direction even before conflict erupts. Misinterpretation, misunderstanding, selfishness, and self-centeredness too often fuel adversarial roles instead of collaboration and cooperation fueling understanding and resolution.
Time Lines
helps readers take a new, positive route.