This book was written to assist professionals and students to become proactive in their own education, improve thinking, resolve personal and interpersonal conflicts, improve pedagogy, manage departmental affairs and guide administrative decisions. The text captures the practical experience of the authors with and formal training in TOC to address many of the issues facing today’s education stakeholders.The text is designed to teach methods for 1) "win-win" conflict resolution, 2) decision-making, 3) problem solving, and 4) analysis of systems using TOC’s powerful logic-based graphical Thinking Process tools. A creative thinker can identify, plan and achieve his or her goals just knowing the Thinking Process Tools.