In
The Skilled Negotiator
Kathleen Reardon engagingly describes how to expand on negotiation strategies and develop language skills to enhance success in negotiation. The book is filled with real-life examples   revealing how to detect subtleties in manner and speech that negotiation novices fail to notice. You'll learn how to identify the 'choice points' that occur during negotiations, how to influence and redirect the conversation to address what you need and ultimately get what you want.   The author helps you:
Identify your negotiation style and its limitations
Use language strategically whether you're being subtle or direct
Recognize deception and manage it
Position and persuade artfully
Effectively negotiate one-on-one and in teams
Deal constructively with your own and others—heated emotions