f you're working hard to get new customers, but your profit isn't growing, you're not doing it right. What good is gaining customers today only to lose them tomorrow to the competition?It's not enough to acquire new customers. Long-term nurturing is mandatory for your business to grow. Without customer retention, you'll spin your wheels to bring new people only to watch them walk away to lower prices or shiny new products elsewhere. Building customer lifetime value is your missing key to success.Whether you're an e-commerce professional, a marketer, or an online business owner, you need to shift your focus to Customer Value Optimization (CVO). This book provides a blueprint to revolutionize how you do business, enabling you to retain a loyal following for greater profits and a sustainable business model.
f you're working hard to get new customers, but your profit isn't growing, you're not doing it right. What good is gaining customers today only to lose them tomorrow to the competition?It's not enough to acquire new customers. Long-term nurturing is mandatory for your business to grow. Without customer retention, you'll spin your wheels to bring new people only to watch them walk away to lower prices or shiny new products elsewhere. Building customer lifetime value is your missing key to success.Whether you're an e-commerce professional, a marketer, or an online business owner, you need to shift your focus to Customer Value Optimization (CVO). This book provides a blueprint to revolutionize how you do business, enabling you to retain a loyal following for greater profits and a sustainable business model.
Barnes & Noble is the world’s largest retail bookseller and a leading retailer of content, digital media and educational products. Our Nook Digital business offers a lineup of NOOK® tablets and e-Readers and an expansive collection of digital reading content through the NOOK Store®. Barnes & Noble’s mission is to operate the best omni-channel specialty retail business in America, helping both our customers and booksellers reach their aspirations, while being a credit to the communities we serve.