Excellent service isn't complicated - it's just rare.
In The Book of Customer Service, Daniel Brewer shows you the simple moves, minor fixes, and smart habits that turn everyday interactions into unforgettable experiences. No scripts. No gimmicks. Just results.
Warning: Reading this book may cause sudden bursts of "Why didn't I do this sooner?"
Most customer service books are written by people who haven't served a customer in years. This one isn't. In The Book of Customer Service, Daniel Brewer shares real stories, hard-earned lessons, and a few "don't try this at home" moments from decades on the front lines.
You'll learn how to:
Spot the tiny fixes that make customers fall in love with you
Handle complaints without sounding like a corporate robot
Earn loyalty without coupons, gimmicks, or groveling
Turn awkward moments into memorable ones
Survive (and even enjoy) working with that customer
Leave people thinking, I have to tell someone about this place
Short on theory. Big on results. And with just enough humor to keep you turning the page.