See how you can develop your telecommunications department to its fullest potential, benefitting your staff and your organization in the process, with the help of this all-inclusive book. You'll see how a well-structured telecommunications department stimulates revenue and maintains a healthy business infrastructure. Not a rigid set of rules, but rather a flexible body of knowledge you can apply to your own department, this resource shows you how to build a department that can contribute significantly to your company's success in the 21st century.