Barnes & Noble Powering the Lean Enterprise: How to Streamline Operations, Improve Quality, and Gain Customer Loyalty at Hamilton Place in Chattanooga, TN
The goal of Lean is to identify and eliminate nonessential and non-value-adding steps in business processes to streamline operations, improve quality, and gain customer loyalty. Implementation of Lean technologies for many prestigious Fortune 500 companies as well as smaller companies has netted larger profit margins, higher-quality products and services, improved employee engagement, increased customer satisfaction, and lower operating costs. The return on investment regarding Lean initiatives has been stellar. This book introduces basic Lean rules and principles in a variety of simulated case studies drawn from the author’s professional experiences as a Lean coach, trainer, and manager. In each instance, the author presents a different scenario for implementing Lean technologies.In this book, you will learn about:– Lean thinking– Lean mindset– The 4 Lean rules and 5 Lean principles– The Lean transformation roadmap– Lean leadership– Five common Lean pitfalls and how to avoid them– Kaizen workshops– Daily improvements and Kata
The goal of Lean is to identify and eliminate nonessential and non-value-adding steps in business processes to streamline operations, improve quality, and gain customer loyalty. Implementation of Lean technologies for many prestigious Fortune 500 companies as well as smaller companies has netted larger profit margins, higher-quality products and services, improved employee engagement, increased customer satisfaction, and lower operating costs. The return on investment regarding Lean initiatives has been stellar. This book introduces basic Lean rules and principles in a variety of simulated case studies drawn from the author’s professional experiences as a Lean coach, trainer, and manager. In each instance, the author presents a different scenario for implementing Lean technologies.In this book, you will learn about:– Lean thinking– Lean mindset– The 4 Lean rules and 5 Lean principles– The Lean transformation roadmap– Lean leadership– Five common Lean pitfalls and how to avoid them– Kaizen workshops– Daily improvements and Kata
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