Facts101 is your complete guide to Mining the Talk, Unlocking the Business Value in Unstructured Information. In this book, you will learn topics such as Mining the Voice of the Customer, Mining the Voice of the Employee, Mining to Improve Innovation, and Mining to See the Future plus much more. With key features such as key terms, people and places, Facts101 gives you all the information you need to prepare for your next exam. Our practice tests are specific to the textbook and we have designed tools to make the most of your limited study time.