Increasing demands, changing technologies, uncertain costs, and aging systems complicate every utility manager's role. M5 Water Utility Management was developed through the collaborative effort of leaders in the utility profession who have successfully met the challenges of managing a water utility. It is designed for both new and experienced managers who are looking to better understand all aspects of public utility management including: Regulatory Issues Utility Management Overview Strategic Planning Workforce Issues Information ManagementInfrastructure Management Financial Management Communication and Stakeholder Engagement Environmental Health & Safety The third edition has been updated to reflect significant learnings within the industry. It includes the latest information on an array of areas such as emergency preparedness, workforce strategies, customer health and safety, technology, and more.