Lead your organization to success in person-centered care, using these expert leadership and management lessons! In this book, transformational leader Nancy Fox guides you along a management path leading to more person-centered services, helping you to meet today’s imperative to improve the efficacy and quality of service delivery. Seamlessly interweaving the latest insights about human, social, and organizational behavior with her own decades of experience in elder care services, Fox provides a powerful collection of succinct leadership lessons for all nursing home and assisted living administrators, directors of nursing, and hospital and home health managers. Fox’s encouraging and inspirational style taps into the power of story and the wisdom of experts from diverse fields—from business, science, philosophy, art, and history—to teach the leadership skills that will produce and maintain high-performing, caring communities with engaged and committed staff. INCLUDES: Assessment and change-guiding tools, plus the Person-Centered Leader Quick-Reference Matrix—a practical tool for identifying critical thinking and behavioral shifts needed for roughly 40 areas of responsibility. “As a past leader myself in the Culture Change movement for over 35 years, I wish I had a book of this magnitude to guide me and the leaders within my management company. A must-read for those leaders serious about making a difference!” —Jeff Jerebker, CEO, Piñon Management “Whether you are working with a struggling organization or one that is growing and innovating, this book . . . shows what is necessary for a truly value-based, relational approach to leadership.” —Al Power, M.D., author and Chair in Aging and Dementia Innovation for Schlegel–University of Waterloo Research Institute for Aging (Canada)