First published in 1988. Information Technology is a prowerful force for organisational change, but its implementation can cause major difficulties and is often obstructed as people do not know how to cope with it. Written from 18 years of practical experience, this book is designed to help managers, users and technical specialists appreciate the human and organisational implications of information technology, and provide practical guidance on managing these issues which are crucial to the successful exploitation of the technology. This is not a book to teach people about information technology; rather it is about what to use it for and how to harness its potential.