If people could change their competencies and characteristics at will, personal development would be a relatively simple matter. However, there are many reasons why people consciously or unconsciously tend to resist change. The purpose of this book is to make you aware of techniques for overcoming resistance to change and meaningfully influence the change process in others. Knowledge of these techniques will allow you to formulate and execute truly effective personnel planning and development. An individual’s behavior is a function of their innate capacity, their level of awareness, their motivation, and their competence to execute their work responsibilities. Behavior is profoundly influenced by each of these factors. Positively impacting an individual is essentially a matter of altering one or more of these factors that are an impediment to behavior change.