Recent developments in primary care have provided almost constant change, much of it imposed. The new NHS is putting increasing emphasis on services working together. This workbook shows how practices can become team based, facilitate their own group in-house and acquire the necessary skills to be effective. It draws on practical research and development experiences, uses case studies and tools to guide the reader through the text, and contains tips and techniques to highlight communication skills. This workbook is practical, straightforward and essential for all those working in general practice and the new primary care organisations.