As an R&D manager, you know that getting better results for your company — such as higher market share, greater customer satisfaction, and improved product quality — is often as difficult as it is crucial. This innovative new book shows you how to quantitatively measure both financial and non-financial goals like these — and how using these measurements can help guide your R&D management performance and improve your company's success. Fifteen information-filled chapters enable you to effectively... • Choose financial R&D projects • Create a customer satisfaction index • Create an effectiveness index • Measure every component of "idea-to-customer" time • Create a "balanced scorecard" that's focused on innovation rather than implementation The book also explains how to interrelate R&D procedures with external technical and commercial areas (also known as boundary spanning), explores new methods of evaluating and practicing time management, and shows how to use cross-functional teams as a method of integrating R&D with other company functions. What's more, each chapter concludes with a special "Lessons Learned" section that highlights how to put the information provided to use in your R&D management practice. An invaluable "how to" guide for R&D managers, this book is also an excellent source of information for product managers, engineering managers, and technology management professors.