Digital-Age Innovation in Higher Education
recounts the creation, development, and growth of an innovation unit within a major university. This single case study follows the development of the EdLab at the Gottesman Libraries of Teachers College, Columbia University, which was charged with developing new services and products at a time when digital technologies were markedly beginning to impact the sector. The major steps taken – recruiting staff in key skill areas, developing projects, collaborating across organizational lines, securing resources, delivering new services, and more – are covered in detail, illustrating the opportunities and challenges presented by innovation mandates in long-established organizations with stable operations and traditional academic values and practices.