Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson | Conversation Starters“Crucial Conversations: Tools for Talking When Stakes Are High” is a communication and self-help book written by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler. In it, the authors explain different techniques on how to remain calm during a conversation and obtain the desired results. The book includes a six-minute technique to prepare for high-impact events and it teaches how to make it safe to discuss different topics, including controversial ones. It also explains the ways in which a person can sound persuasive instead of abrasive and how to keep listening when the other person loses control. “Crucial Conversations” sold over 3 million copies worldwide and was a New York Times bestseller. There is currently an updated second edition available, with new case studies and research, and a foreword by Stephen R. Covey, author of “The 7 Habits of Highly Effective People”. A Brief Look Inside:EVERY GOOD BOOK CONTAINS A WORLD FAR DEEPERthan the surface of its pages. The characters and their world come alive,and the characters and its world still live on.Conversation Starters is peppered with questions designed tobring us beneath the surface of the pageand invite us into the world that lives on.These questions can be used to..Create Hours of Conversation:• Foster a deeper understanding of the book• Promote an atmosphere of discussion for groups• Assist in the study of the book, either individually or corporately• Explore unseen realms of the book as never seen before