What are the implications of the contract culture and its introduction into Britain's public services, for both the providers and users of services? The authors compare and contrast local government, health, and social care services, arguing that these changes involve a fundamental break with past understandings of public services management. This new study, based on original research in the field, examines the situation on the ground and identifies the prospects for future action.
What are the implications of the contract culture and its introduction into Britain's public services, for both the providers and users of services? The authors compare and contrast local government, health, and social care services, arguing that these changes involve a fundamental break with past understandings of public services management. This new study, based on original research in the field, examines the situation on the ground and identifies the prospects for future action.
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