Bree Matthews loves running the local homeless shelter and couldn't imagine doing anything else. She enjoys meeting people and helping them get back on their feet. But when a blizzard hits New York City, it's everything Bree can do to keep up with the overflowing shelter. Robert Miller has seen his share of unwanted media attention and this last bar fight has put him out of work. When he offers to volunteer at the homeless shelter where Bree works, he doesn't expect to fall in love with the beautiful, spunky owner. While Robert is the last person Bree wants to have working at the shelter, he constantly surprises her as he makes repairs that are so desperately needed. Will their budding attraction for each other survive the worst storm New York City has seen in years, or will their hearts be frozen forever?